Refund Policy

1. Our Commitment

At ContactMeTag, we stand behind the quality of our products. This Refund Policy is provided in addition to your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in this policy excludes, restricts, or modifies any consumer guarantee that applies under the Australian Consumer Law.

2. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure; and
• Compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A "major failure" means the product:

• Would not have been purchased by a reasonable consumer if they had known about the problem;
• Is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time;
• Does not match the description or sample/demonstration model; or
• Is unsafe.

3. Change of Mind Returns

While we are not legally required to offer refunds for change of mind under Australian Consumer Law, we want you to be happy with your purchase. We offer change of mind returns under the following conditions:

• The request is made within 30 days of the date of delivery;
• The product is unused, unactivated, and in its original packaging;
• Proof of purchase (order confirmation email or receipt) is provided.

Change of mind returns will be refunded to the original payment method. Shipping costs for returning the product are the customer's responsibility unless the product was received damaged or faulty.

4. Faulty or Damaged Products

If you receive a product that is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law. Please contact us within a reasonable time of discovering the issue. We will:

• Offer a full refund or replacement at your choice for major failures;
• Arrange for repair or replacement for minor failures;
• Cover all return shipping costs for faulty or damaged products.

5. Activated Tags

Once a QR code tag has been activated (i.e. linked to contact information via our platform), it is considered used. Activated tags are not eligible for change of mind returns. However, your rights under the Australian Consumer Law for faulty products still apply.

6. Digital Services

The ContactMeTag platform and cloud service (tag registration, contact management, call masking) are provided as a lifetime service with your tag purchase. Refunds for digital service components are only available where there has been a major failure as defined under the Australian Consumer Law.

7. How to Request a Refund

To request a refund or return, please:

1. Email us at care@contactmetag.com.au with your order number and a description of the issue;
2. Include photographs if the product is damaged or faulty;
3. We will respond within 3 business days with instructions on how to proceed.

8. Refund Processing

Once we receive and inspect the returned product (where applicable), refunds will be processed as follows:

• Refunds are issued to the original payment method (credit card, debit card, or other payment method used at checkout);
• Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution;
• You will receive an email confirmation once the refund has been processed.

9. Exchanges

If you would like to exchange a product for a different variant (e.g. a different colour or size), please contact us. Exchanges are subject to stock availability and must meet the same conditions as change of mind returns (unused, unactivated, within 30 days).

10. Shipping Costs

• Faulty or damaged products: We will cover all return shipping costs.
• Change of mind returns: Return shipping is the customer's responsibility.
• Exchanges: We will cover the cost of shipping the replacement product to you; you are responsible for return shipping of the original product.

11. Contact Us

If you have any questions about our Refund Policy or wish to request a return, please contact us:

Spacinn Pty Ltd
Email: care@contactmetag.com.au
Website: contactmetag.com.au

If you believe your consumer rights have not been met, you may also contact:

Australian Competition and Consumer Commission (ACCC)
Website: accc.gov.au
Phone: 1300 302 502