Privacy Policy

1. Introduction

Spacinn Pty Ltd (ABN 42619718464) ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the ContactMeTag website, applications, and services (collectively, the "Services"), you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: name, email address, phone number, and postal address;
• Emergency contact information: phone numbers of contacts you choose to register on your tag;
• Transaction information: purchase history, payment method details (processed securely by our third-party payment provider, Stripe), billing address;
• Technical information: IP address, browser type and version, device identifiers, operating system, time zone, and browsing activity on our site;
• Tag usage data: scan frequency, scan locations (approximate), and scan timestamps.

3. How We Collect Information

We collect personal information:

• Directly from you when you register, activate a tag, make a purchase, or contact us;
• Automatically through cookies, analytics tools, and server logs when you use our website;
• From third-party service providers such as payment processors.

4. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve the Services;
• Process transactions and send related information (order confirmations, receipts);
• Call & Message and send alerts to you when your QR code tag is scanned;
• Call & Message your emergency contacts/overseas contacts when your QR code tag is scanned;
• Communicate with you about your account, tag activations, and service updates;
• Send marketing communications where you have opted in (you can opt out at any time);
• Comply with our legal obligations under Australian law;
• Detect, prevent, and address fraud, security issues, or technical problems.

5. Disclosure of Your Information

We may share your personal information with:

• Service providers: third-party companies that assist us in operating the Services, including payment processing (Stripe), hosting, and analytics;
• QR code scanners: when someone scans your tag, they will not see the contact information except Asset Rego — this is the core function of the product;
• Law enforcement or regulatory bodies: where we are required to do so by law, regulation, or court order;
• Professional advisers: accountants, auditors, and lawyers as necessary.

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some of our service providers may be located outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a substantially similar privacy regime, in accordance with APP 8.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security measures include encrypted data transmission (TLS/SSL), secure server infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyse usage patterns, and support marketing efforts. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the Services.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you (APP 12);
• Correction: Request correction of any inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information (APP 13);
• Opt out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly;
• Complaint: Lodge a complaint if you believe we have breached the APPs.

To exercise any of these rights, please contact us using our contact details at the bottom of this page.

11. Notifiable Data Breaches

In the event of an eligible data breach as defined under Part IIIC of the Privacy Act 1988, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

12. Children's Privacy

ContactMeTag products may be used by or on behalf of children (e.g. school bag tags, bracelets). We do not knowingly collect personal information directly from children under 18 without parental or guardian consent. If you believe a child has provided personal information without appropriate consent, please contact us and we will take steps to remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. How to Contact Us or Make a Complaint

If you have questions about this Privacy Policy, wish to access or correct your information, or wish to make a privacy complaint, please contact us at:

Spacinn Pty Ltd
Email: care@contactmetag.com
Website: contactmetag.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992